I had the same problem several times, i had to mail three times the same question and still not get a reply.
however, when i'm tyred off the arrogancy of some people,
i mail directly to Reggie (reggie@predatornutrition.com) , i honestly think he isn't aware off all the mistakes that are happening.
everytime i send him a mail, i get an answer within the houer, even if it's night!
i think it is very sad that there are much complains now,
even more sad that predator is writing new articles today (see article of Rob Regish)
instead of making new articles, they better answer all their mails and fix problems.